1. Scope
This Privacy Policy applies to personal information processed through the Evoxup website, Evoxup accounts, support and contact channels, licensing and entitlement services, and other online services operated by [LEGAL NAME].
It also explains how Evoxup WordPress products may process information when installed on a customer-controlled WordPress site. In that situation, the website owner may have separate privacy obligations toward its own users and customers.
2. Information We Collect
The information processed depends on which Evoxup services you use.
| Category | Examples | Why It May Be Needed |
|---|---|---|
| Account information | Name, email address, account identifier, profile details | Account creation, authentication, downloads, entitlements and support |
| Transaction information | Order or transaction identifier, product, plan, payment status, provider reference | Fulfillment, entitlement management, licensing and customer records |
| License information | License key reference, license status, product ID, activation data, site/domain information where required by the license policy | License issuance, verification, activation and abuse prevention |
| Integration information | Provider name, external product identifiers, webhook metadata, provider status and verification result | Product mapping, verification and fulfillment |
| Support information | Messages, screenshots, diagnostic data and issue details you choose to provide | Responding to support, bug reports and feature requests |
| Technical information | IP address, browser/device information, timestamps, server logs and security events | Security, reliability, troubleshooting and service operation |
3. How We Use Information
Depending on the service and context, information may be used to:
- create and manage Evoxup accounts;
- deliver downloads, memberships, licenses and entitlements;
- verify transactions and provider events;
- operate Product Mapping, Product Sync and provider integrations;
- prevent duplicate or fraudulent fulfillment;
- provide support and respond to enquiries;
- maintain security, reliability and service logs;
- send operational communications related to accounts, licenses, updates or support;
- comply with legal obligations and enforce applicable agreements.
Any marketing email practices, if used, should be described here according to the actual consent and unsubscribe process implemented on evoxup.com.
4. Data Processed by Evoxup WordPress Products
Evoxup Membership and related extensions run inside a WordPress installation controlled by the site owner. Depending on configuration, the plugin may store or process product, membership, customer, licensing, entitlement, transaction and integration data within that WordPress environment.
The WordPress site owner determines how the plugin is configured, what customer data is collected, which providers are connected and what disclosures are required in that site's own Privacy Policy.
Where Evoxup provides suggested privacy text through WordPress privacy tools, administrators should review and adapt that text to match their real configuration before publication.
Installing an Evoxup plugin does not by itself mean that all data handled by a customer WordPress site is sent to Evoxup. Any external communication depends on the enabled feature, connected service, licensing or update workflow, and actual configuration.
5. External Providers and Integrations
Evoxup can connect with external commerce or service providers through APIs, webhooks or WordPress integrations. Examples may include WooCommerce, Gumroad, Lemon Squeezy or a Custom Provider configured by the site administrator.
When a provider is connected, information may be exchanged with that provider as required to:
- discover or synchronize products;
- receive transaction or webhook events;
- verify transaction authenticity or status;
- map an external product to an internal Evoxup product or plan;
- fulfill the resulting membership, license or entitlement.
Those external providers operate under their own privacy policies. Evoxup's provider-neutral architecture does not make Evoxup responsible for the independent privacy practices of third-party providers selected by a site administrator.
8. Data Retention
Information should be retained only for as long as necessary for the purpose for which it was collected, including account administration, transaction records, licensing, support, security, dispute resolution and legal obligations.
Define the actual retention approach before publication:
- Account data: [RETENTION RULE]
- Transaction/licensing records: [RETENTION RULE]
- Support requests: [RETENTION RULE]
- Security/server logs: [RETENTION RULE]
9. Security
Evoxup uses reasonable technical and organizational measures appropriate to the services it operates. Security measures may include access controls, credential protection, encrypted transport, verification of provider events, duplicate-processing controls, logging and restricted administrative access.
No online service can guarantee absolute security. Users are responsible for protecting their own account credentials, WordPress administration access and third-party provider secrets.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, such as access, correction, deletion, restriction, objection, portability or withdrawal of consent.
Requests can be sent to [PRIVACY EMAIL]. Evoxup may need to verify identity before completing certain requests.
11. International Data Transfers
Depending on the hosting, payment, email or service providers used, information may be processed in countries other than the user's country. Where required, appropriate safeguards should be used for international transfers.
Primary operating jurisdiction: [COUNTRY / JURISDICTION].
12. Children's Privacy
Evoxup services are intended for website administrators, developers, businesses and other users capable of entering into the applicable agreements. Specify the minimum age and any jurisdiction-specific restrictions applicable to your business before publication.
Minimum age: [AGE].
13. Changes to This Policy
This Privacy Policy may be updated when Evoxup services, integrations, legal requirements or data practices change. The revised effective date should be shown at the top of this page.
Where appropriate, material changes may also be communicated through the website, account notices or other reasonable channels.
14. Privacy Contact
For privacy questions or requests, contact:
- Legal entity: [LEGAL NAME]
- Privacy email: [PRIVACY EMAIL]
- Business address: [BUSINESS ADDRESS]
- Country: [COUNTRY]
For ordinary technical support, use the dedicated Evoxup Support page rather than the privacy contact channel.