Privacy Policy — Evoxup
Last Updated: September 11, 2026
At Evoxup, accessible through evoxup.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be processed when you use our website, plugins, template libraries, media libraries, APIs, memberships, licenses, and related services.
By using Evoxup websites, plugins, applications, APIs, or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you create an account, purchase or activate a product, subscribe to a membership, contact support, or use one of our services.
This information may include:
Name or display name.
Email address.
Account username.
Billing and transaction information.
Membership or subscription level.
Product and license information.
Support requests and communications.
Website URL associated with a product or license.
Information you voluntarily provide to us.
Payment card information may be processed directly by third-party payment providers. Evoxup does not necessarily receive or store complete payment card details.
2. Information Collected Automatically
When you access our website or use an Evoxup plugin or service, certain technical information may be transmitted automatically.
Depending on the service being used, this may include:
IP address.
Browser type.
Operating system.
Date and time of requests.
Referring pages.
Website URL.
WordPress version.
PHP version.
Elementor version.
Evoxup plugin version.
Product identifier.
License identifier or activation status.
Membership tier.
API request information.
Error and diagnostic information.
Security-related request metadata.
We use this information where necessary to provide, protect, maintain, troubleshoot, and improve our services.
3. Evoxup WordPress Plugins
Some Evoxup WordPress plugins communicate with Evoxup servers or an Evoxup Repository in order to provide their functionality.
For example, the Evoxup Elementor Library Kit may communicate with Evoxup servers to:
Retrieve the available template library.
Retrieve the media or image library.
Display previews and metadata.
Import templates or media selected by the user.
Determine which content may be imported according to the user’s membership level.
Verify a license, membership, account, or product entitlement.
Retrieve updates or service configuration.
Protect downloads through secure or time-limited URLs.
Detect compatibility or service errors.
Browsing library items may be available without transferring the actual media file into the WordPress site. Files are imported only when the user explicitly initiates an import or insertion action.
4. Data Sent by Evoxup Plugins
Depending on the installed product and configuration, an Evoxup plugin may send some of the following information to Evoxup-controlled servers:
Website URL.
Plugin version.
WordPress version.
PHP version.
Elementor version, where applicable.
Requested template, kit, image, or media identifier.
Product identifier.
Membership tier or entitlement information.
License identifier or an encrypted/secured license verification value.
API authentication data.
Technical request information necessary for security.
IP address as part of standard web server communications.
Evoxup plugins are not intended to transmit WordPress post content, passwords, private messages, or unrelated personal information unless a particular feature explicitly requires such information and informs the user accordingly.
5. Media and Template Imports
When you use the Evoxup library to import an image, media file, Elementor template, kit, or other resource, our servers may receive information identifying the requested item and your authorization to import it.
The requested resource may then be transferred from the Evoxup Repository to your WordPress installation.
Evoxup may use signed, expiring, or otherwise protected download URLs to prevent unauthorized downloading or distribution.
6. Membership and Access Levels
Evoxup may provide multiple access levels, including levels such as:
FREE
PRO
SUPER STAR
Library content may be visible for discovery purposes while import or download permissions may depend on the user’s current membership, subscription, license, or entitlement.
When access verification is required, the service may process information necessary to determine the user’s authorized access level.
7. Account and License Verification
If a product uses account or license verification, Evoxup may process:
Account identifier.
License identifier.
Product identifier.
Website/domain associated with the activation.
Activation status.
Membership or subscription status.
Verification timestamps.
Technical data necessary to prevent unauthorized use.
We use this information to provide licensed services, prevent abuse, and manage access to paid functionality.
8. Cookies and Similar Technologies
Evoxup.com may use cookies and similar technologies for purposes such as:
Keeping users signed in.
Remembering preferences.
Maintaining shopping cart or checkout sessions.
Securing user sessions.
Measuring website usage.
Improving performance.
Preventing fraud or abuse.
Some cookies may be necessary for the operation of the website and cannot be disabled without affecting functionality.
Where required by applicable law, optional cookies will be used only after appropriate consent.
9. Analytics
We may use analytics services to understand how our website and services are used.
Analytics information may include browser information, approximate geographic information, visited pages, device information, and interaction data.
Where possible, we seek to minimize the amount of personally identifiable information used for analytics purposes.
10. How We Use Information
We may use collected information to:
Operate Evoxup.com.
Provide requested products and services.
Deliver templates, media, and digital resources.
Authenticate users.
Verify licenses and memberships.
Manage subscriptions.
Process transactions.
Provide customer support.
Maintain account security.
Prevent fraud and abuse.
Troubleshoot technical problems.
Improve products and services.
Provide software updates.
Communicate important service information.
Comply with legal obligations.
Enforce our Terms of Service and licensing conditions.
11. Legal Bases for Processing
Where applicable under data protection laws such as the GDPR, we may process personal information on one or more of the following legal bases:
Performance of a contract.
User consent.
Compliance with a legal obligation.
Our legitimate interests in operating, securing, and improving Evoxup services.
12. Data Sharing
We do not sell personal information to third parties.
Information may be shared with service providers when necessary to operate Evoxup, such as:
Hosting providers.
Payment processors.
Email providers.
Security providers.
Analytics providers.
Content delivery infrastructure.
Customer support systems.
Such providers are permitted to process information only as necessary to provide their services to us and subject to appropriate contractual or legal safeguards.
Information may also be disclosed when required by law, court order, legal process, or where necessary to protect Evoxup, our users, or others.
13. Payment Information
Payments may be processed by third-party payment platforms.
Evoxup may receive transaction information such as:
Transaction ID.
Product purchased.
Payment status.
Customer email address.
Subscription status.
Full payment card numbers are generally handled by the payment provider rather than Evoxup.
The privacy policy of the applicable payment provider also applies to information processed by that provider.
14. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Maintain user accounts.
Verify licenses or purchases.
Meet accounting or tax requirements.
Resolve disputes.
Prevent fraud.
Comply with legal obligations.
Different categories of data may have different retention periods.
Technical logs may be retained for a shorter period unless they are required for security investigations, abuse prevention, or legal compliance.
15. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against:
Unauthorized access.
Loss.
Misuse.
Alteration.
Disclosure.
Destruction.
Security measures may include access controls, encrypted communications, authentication mechanisms, signed API requests, time-limited download links, and other protective measures.
However, no Internet transmission or storage system can be guaranteed to be completely secure.
16. International Data Transfers
Evoxup services and service providers may operate in different countries.
As a result, personal information may be processed outside the country where the user resides.
Where required by law, appropriate safeguards will be used for international transfers of personal information.
17. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Request restriction of processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request data portability where applicable.
Lodge a complaint with an appropriate data protection authority.
Some information may need to be retained where required by law or for legitimate business, security, fraud-prevention, or contractual purposes.
18. Account Deletion
Users may request deletion of their Evoxup account where applicable.
Deletion of an account may not immediately remove information that must be retained for:
Legal obligations.
Financial records.
Fraud prevention.
License transaction history.
Security investigations.
Dispute resolution.
Backup copies may also remain temporarily until they are automatically removed through normal backup rotation.
19. Children’s Privacy
Evoxup services are not directed toward children under the minimum age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children where parental consent would legally be required.
If you believe a child has provided personal information to us improperly, please contact us.
20. Third-Party Websites
Our website or products may contain links to third-party websites or services.
Evoxup is not responsible for the privacy practices of third-party websites.
Users should review the privacy policies of those third parties before providing personal information.
21. WordPress and Third-Party Plugins
Evoxup products may operate alongside:
WordPress.
Elementor.
WooCommerce.
Payment plugins.
Membership plugins.
Licensing plugins.
Other third-party WordPress extensions.
Those products are independently responsible for their own data-processing practices.
This Privacy Policy covers Evoxup-controlled services and does not replace the privacy policies of those third parties.
22. API Security
Evoxup APIs may use authentication credentials, signatures, secure tokens, temporary download links, license verification, or other security mechanisms.
Users must not publicly disclose private API credentials, secret keys, authentication tokens, or protected download URLs.
Security-related data may be processed to detect unauthorized access or abuse.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our products.
Our services.
Applicable laws.
Security practices.
Data-processing activities.
The updated version will be published on Evoxup.com with a revised Last Updated date.
Significant changes may also be communicated through the website, user dashboard, plugin interface, or email where appropriate.
24. Contact Us
For questions regarding this Privacy Policy or your personal information, contact Evoxup through:
Website: evoxup.com
Privacy Contact: contact support
Who we are
Our website address is: https://evoxup.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.